Sometimes we are left helpless with the same lash problem. But don’t worry, here are the explanations for the 4 most common lash issues and how to troubleshoot. 

Terrible Retention

Likely culprit: Oil (natural or from products)

Oils weaken the bond of your extension to the natural lash. So the amount of oil that sits on your lashes can greatly affect your retention. Keep in mind that we all produce different amounts of oil so you can’t always compare your retention to others. However, with proper cleansing, you can minimize the contact of oil with the bond.

Closed Fans

 Likely culprit: Dirty lashes, build up of oil, old make up, eye booggies = nasties

As I mentioned a few times, your lashes are meant to trap nasties. That’s okay though, it’s just doing its job. However build up of nasties not only affects your retention and is unhygienic, it also makes your fans close up. Closed fans look ugly and chunky. We always want fluff and texture don’t we? Once again, the solution to this is proper cleansing everyday.

Fried Tips or Relaxing of Curl

 Likely culprit: Heat. Heat from your lighter, from the oven, your straightener/blowdyer, or even extremely hot showers.

Your lashes are made of synthetic material, which for the most part is PBT a.k.a. plastic. Just think of how plastic behaves in or around extreme heat. Then think about how fine and delicate your lashes are. Thinner material = more sensitive to heat. Makes sense right? No need to sacrifice your hot showers or your hair routine, just be careful.

Lashes Drooping Down or Twisting Sideways

Likely culprit: Extensions that are too heavy

This can happen in 2 ways. The first one is having lashes that are too long/heavy applied to your natural lashes. As with most things that are too heavy, anything that is supporting this object will droop or flop down. Pretty basic right? Now, there is a bigger problem associated with this symptom. Having lashes that are too heavy causes your lashes to pull or even prematurely fall off which in the long term could lead to thinning. Yuck! Solution to this is simple. Find a lash tech that is knowledgeable and practices safe weight ratios to apply your extensions.

The second way this happens is that your lashes are too grown out. While originally your natural lashes were able to support the weight of your extension, the further away it gets from the base, the harder it is for your natural lashes to support. They are extremely annoying and can sometimes irritate your eyes. Seeing your lash tech around the 3 week mark helps with this problem as grow out extensions are normally taken off and replaced with a new fan closer the the base.

I hope this helps! If you have any questions or comments please feel free to reach out. 


Do you ever wonder how some lashes look flawless after 3 plus weeks while others looks gappy with closed chunky fans? Believe it or not, this has a lot to do with how you take care of lashes. Before I begin, let’s assume that you already know the basics: Wash daily, brush daily, avoid oils etc. Easy right? Right. However, this is too simplified. It is difficult to appreciate these after-care steps without getting a full explanation of why they are so important. So if you’re up for it, buckle down and read below.  I promise you this is your ultimate guide to beautiful, long-lasting lashes. Once you learn, you can’t unlearn the magical wisdom.

# 1  Most important tip: Wash your lashes. I don’t mean splash water on it. Get in there, use an oil-free foaming wash with a clean eyeshadow brush. I recommend doing this after you’ve already washed your face. Why? Because when you wash the make up off your face, the makeup, dirt and debris sometimes travels and gets trapped in your lashes. Did you know that the biological function of your lashes are to trap dust, sweat and debris to protect your eyes. It’s sort of like an eye sheild or eye umbrella. Cool right? Take a moment and let this sink in. I promise it’s important.

Now that we’ve established your lashes’ function other than making you look bomb and ‘awake’, let’s move on to learning how to PROPERLY AND EFFECTIVELY them. I find that most girls don’t know how to clean their lashes, nor are they motivated to do so because they are too scared that it may make them fall out faster. The good news is, I’m here for you, I’ll walk you through long-lasting, flawless lashes.


Foaming lash shampoo

Lash cleansing brush or a clean eyeshadow brush.

Step 1: Pump foaming shampoo and apply on lid and lashes. You can do this one eye at a time.

Step 2: Take brush and swipe downward towards your cheeks. It’s important to swipe downwards in sections until you cover the whole eye. Brushing sideways may make your lashes twist and potentially pull on them.

Step 3: Rinse by making a water scoop out of you hands and tilt your chin towards your neck so that you can hover your eye over you hand. Repeat a few times until the shampoo is completely off.

Step 4: Repeat steps on opposite eye

Step 5: Use a paper towel to gently dab your eyes. This will soak the excess water in the eye area, then let it air dry.

Step 6: Bush + Fluff when dry. Keyword here is ‘when dry’.

That’s it! Simple right? If you have any further questions feel free to reach out.